Customer Service Administrator

Full TIme, Permanent
Braintree
Posted 2 months ago

Market 36 Recruitment are currently recruiting for a Customer Service Administrator for our client based in Braintree on a permanent basis.

The ideal candidate will have good communication skills, must be confident, have strong attention to detail, be computer literate and have excellent organisational skills.

Roles & Responsibilities:

  • Responsible for initial customer requests and enquiries
  • Handling customer enquiries as they come in via email and phone
  • Running reports
  • Working alongside and supporting account manager
  • Raising invoices and looking into invoicing queries
  • Diary management for account manager
  • Organising and attending meetings alongside account manager
  • General administration duties
  • General customer service duties

 

Ideally the candidate will have the following experience:

  • Strong analytic and numeric skills
  • Great communication skills
  • High level of attention to detail
  • A strong customer focussed background
  • Excellent organisational skills
  • PC literate with strong Excel skills
  • Responsive to customer issues and escalating as required
  • Able to understand and share customer feedback and ideas with internal departments
  • The ability to forge strong relationships with other departments

 

Working hours are Monday – Friday 9am – 5pm with 1 hour for lunch (35 hour working week). In return our client offers a salary of £20,000 – £23,000 with free onsite parking, a discounted onsite café, 28 days annual leave increasing each year, and hybrid working after completion of training period & probation.

Market 36 Recruitment Ltd cover a variety of sectors including Commercial, Industrial, Engineering, and Property/Estate Agency as well as many more. We take pride on building strong working relationships with local employers and candidates.

Job Features

Job CategoryAdministrator
Salary£20,000 - £23,000

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