Customer Experience Assistant

Full TIme, Temporary
Posted 1 week ago

Market 36 Recruitment are currently recruiting for a Customer Experience Assistant for our client based in Braintree on a temporary basis.

The successful candidate will support day-to-day administration and management of customer enquiries ensuring that an excellent standard of customer service is provided and maintained.

Roles & Responsibilities:

· Responsible for day-to-day management of customer requests

· Handling customer enquiries as they come in via email and phone

  • Onboarding new customers in partnership with our Account Management team
  • Providing customers with service status updates and reporting
  • Manage routing and processing requirements for customer stock
  • Producing customer invoicing upon completion of service requests
  • Proactively identify potential issues and problems
  • Working with all parts of the business to resolve issues & improve service
  • Providing a first-class customer experience

Skills, Knowledge & Experience:

  • Strong analytic and numeric skills
  • Great communication skills
  • High level of attention to detail
  • A strong customer focussed background
  • Excellent organisational skills
  • PC literate with strong Excel skills
  • Responsive to customer issues and escalating as required
  • Able to understand and share customer feedback and ideas with our Account Management and Sales teams, ensuring the voice of our customers is heard
  • The ability to forge strong relationships with other departments
  • Taking pride in providing a great customer experience while being a part of the circular service economy

Working hours are Monday – Friday

In return our client offers a salary of up to £23,000 per annum, with free onsite parking, and 28 days of holiday including bank holiday’s which increases with your length of service up to 5 years, Pension Scheme, Death in Service, and Income Continuous Policy.

Market 36 Recruitment Ltd cover a variety of sectors including Commercial, Industrial, Engineering, and Property/Estate Agency as well as many more. We take pride on building strong working relationships with local employers and candidates

Job Features

Job CategoryAdministrator
SalaryUp to £23,000

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